A Call Center Representative handles customer calls by answering questions, finding solutions to issues, addressing concerns or complaints and providing important information. Provide information on a variety of complex customer service issues requiring knowledge of life insurance/retirement/annuity products and transactions focusing on customer satisfaction, quality, and efficiency. Though call center professionals typically have their own cubicles, their work environment can be noisy and hectic due to the high volume of calls that are received on a daily basis. Remote work, technology, and engagement are hot topics in the New World of Work. Jobs Job Descriptions Library Customer Service Job Overview. Being a Customer Retention Representative I offers discounts or special deals as needed and within pre-established limits. Ready-to-go resources to support you through every stage of the HR lifecycle, from recruiting to retention. A call center agent who manages both incoming and outgoing customer calls is also referred to as a blended agent.Other names for a call center agent include customer service representative (CSR), … Some of these tasks including interacting with customers over the … Depending on the industry or specific role, some Call Center Representatives may make outbound calls to provide sales support to customers or follow up on inquiries while others may provide troubleshoot and technical support assistance over the phone. Answers inquiries by clarifying desired information by researching, locating, and providing information. *Indeed provides this information as a courtesy to users of this site. Banish the blank page for good with our 1000+ HR templates. Call Center Representatives use a variety of soft skills and industry and company knowledge to provide the most comprehensive support they can. Industry insights, new tech and tools, step outside the day-to-day demands of HR and keep pace with a changing world. A call center agent is an individual who on behalf of a company or organization deals with customers through telephones, Internet, instant messaging, etc. But what exactly is it about call center roles that make them attractive to job seekers? Call Center Customer Service Representative. Learn how to write a standout Call Center Representative job description with this guide. Americas: +1 857 990 9675 A call center representative serves a company’s customers directly, through incoming customer calls. Once a customer is on the line you will be tasked with providing them with … He/she normally works in a multimedia contact center with job description that involves handling a wide range of activities which may include customer service, customer contact, and technical support. What Does a Call Center Sales Representative Do? Call Center Customer Service Representative Resume Examples & Samples. Headline : Qualified Customer Service Call Center Representative with 5 years of experience in the Healthcare domain offering a record of successful job performance, proven problem-solving ability and experience developing and implementing innovative solutions. Americas: +1 857 990 9675 Visit our Help Centre for answers to common questions or contact us directly. The qualifications for this position are: Education and Experience: High School Diploma or an acceptable equivalency diploma (GED) and no experience required. They work at facilities that receive incoming phone calls and/or electronic messages from people who have concerns about a company’s goods or services. Call centers can range in their specialty. Remember though, every employer is different and each will have unique qualifications when they hire for their Call Center Representative position. A Call Center Representative is part of a large team that handles phone calls at a call center. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. We are looking for a skilled and professional Call Center Representative to join our Customer Services team. It’s actually very simple. The successful candidate will be able to accept ownership for effectively solving, Manage large amounts of inbound and outbound calls in a timely manner, Follow communication “scripts” when handling different topics, Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives, Seize opportunities to upsell products when they arise, Build sustainable relationships and engage customers by taking the extra mile, Keep records of all conversations in our call center database in a comprehensible way, Frequently attend educational seminars to improve knowledge and performance level, Meet personal/team qualitative and quantitative targets, Previous experience in a customer support role, Strong phone and verbal communication skills along with active listening, Familiarity with CRM systems and practices, Customer focus and adaptability to different personality types, Ability to multi-task, set priorities and manage time effectively, Customer Support Specialist job description, Call Center Representative interview questions, Customer Care Representative interview questions, How we’ve scaled our customer support team, How to assess customer service representatives. Read our in-depth report. A call center representative’s work shift varies and can take place during the morning, afternoon or evening hours depending on call volume. Call Center Team Leader Job Description Call center team leaders oversee workers who respond to customer inquiries. Key responsibilities for this position will be to deliver exceptional service to our members by … Main Job Duties, Tasks and Responsibilities. Don’t let jargon stand between you and your to-do list. For every hiring challenge, Workable has a solution. Free, fast and easy way find a job of 1.581.000+ postings in Carrollton, TX and other big cities in USA. Job Descriptions. They work in a company’s call center to ensure every customer is satisfied with their experience with the company and its products or services. While you're here, why don't you post your job to Indeed! Get clear, concise, up-to-date advice with our practical, step-by-step guides. Their job description entails assisting customers with troubleshooting or investigation of issues and complaints, as well as the promotion/sales of telecommunication products and services to customers via telephone calls. Similar job titles include Contact Representative. As a Call Center Representative, you will be responsible for answering or making calls to or from customers. As with customer service reps, call center agent salaries vary according to the geographical area, industry, and the number of years on the job. Medical call center representative , 01/2013 to Current UHS Medical Call Center – Norwich. You should be polite, accurate, knowledgeable, and able to work well within a team. Get clear explanations of the most common HR terms. Search job openings, see if they fit - company salaries, reviews, and more posted by Maximus employees. Build a Call Center Representative job description, Art Director Job Description | Indeed.com, Assistant Teacher Job Description Sample | Indeed.com, Caseworker Job Description Sample | Indeed.com, CTO Chief Technology Officer Job Description Sample | Indeed, Diesel Mechanic Job Description Sample | Indeed, Director of Sales Job Description Sample | Indeed.com, Logistics Specialist Coordinator Job Description Sample | Indeed, Manufacturing Engineer Job Description Sample | Indeed, Marketing Director Job Description Sample | Indeed, Medical Technologist Job Description Sample | Indeed, Millwright Job Description Sample | Indeed, Network Administrator Job Description Sample| Indeed, Outside Sales Representative Job Description Sample | Indeed.com, Patient Care Technician Job Description Sample | Indeed, Phlebotomist Job Description Sample | Indeed, Prep Cook Job Description Sample | Indeed, Procurement Manager Job Description Sample | Indeed.com, Production Supervisor Job Description Sample | Indeed, Program Coordinator Job Description Sample | Indeed, Real Estate Agent Job Description Sample | Indeed, Software Engineer Job Description Sample | Indeed, Sous Chef Job Description Sample | Indeed.com, Tax Preparer Job Description Sample | Indeed.com, Take customer calls and provide accurate, satisfactory answers to their queries and concerns, De-escalate situations involving dissatisfied customers, offering patient assistance and support, Call clients and customers to inform them about the company's new products, services and policies, Guide callers through troubleshooting, navigating the company site or using the products or services, Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items, Collaborate with other call center professionals to improve customer service, Help to train new employees and inform them about the company's customer management policies, Strong communication, both written and verbal, Exceptional interpersonal and rapport building skills, Strong time management and organizational skills, Comfortable working in fast-paced environments, Troubleshooting skills, either basic or advanced, depending on the role and industry, Phone skills, including familiarity with complex or multi-line phone systems, In-depth knowledge of a company's products and/or services, Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area, Ability to speak multiple languages, especially those common among callers. Interact by phone with outside parties to solicit orders for goods or services, request donations, make appointments, collect information or conduct follow-up. We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. You’ll listen to customers to understand the reason for their call, address all questions or complaints and provide an accurate and efficient response. Post now on job boards. 1. Following call center “scripts” when handling different topics. Customer Retention Representative I processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Add a few personal touches and you’re good to go. The job description is an important part of the hiring process. Call Center Representative Job Summary We are looking for a friendly and hard-working Call Center Representative to join our growing team. Call Center Representative Job Seeking Tips. They work in a company’s call center to ensure every customer is satisfied with their experience with the company and its products or services. For specialized roles or those with leadership responsibilities, experience in relevant customer service or call center roles may be necessary. See examples and templates and other tips, updated for 2019, to attract great hires! A Customer Service Representative is responsible for handling an array of front-facing duties. Customer Service Call Center Representative Resume. Roles in specialized industries, such as finance and insurance, may require specialized certification or licensure to provide certain information or services to customers. If you send out dozens of applications for jobs as a call center representative, but you have a poorly crafted resume, you may not get a single call back. What Does a Call Center Agent Do? General Purpose. Please note that we are not your recruiting or legal advisor, we are not responsible for the content of your job descriptions, and none of the information provided herein guarantees performance. These tips will help you in writing a high level resume. Use the template below to draft your own Call Center Representative job description. Read the minds of our team of HR writers. You will be responsible for answering all incoming calls and emails, handling customer questions and complaints, and transferring potential leads to our sales team. If you send out dozens of applications for jobs as a call center representative, but you have a poorly crafted resume, you may not get a single call back. Call center job opportunities are growing for professionals at all skill levels. Your primary role is to provide assistance to our clients through phone calls and emails. Call Center Representatives are general responsible for handling large amount of customer calls. Outbound Call Center Agent Job Description. Job email alerts. Learn more about the features available and how they make each recruiting task easier. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary.